Refund Policy

0114 days. A full refund.

The refund request window starts on the date of payment. Email Sutra within 14 days to request a full refund; you do not need to provide a reason.

The date you contact us determines whether your request is within the window. Verification and processing may take place after that window without affecting your entitlement to a full refund.

02How to request your refund

Email shivamshinde883@gmail.com with the subject “Refund request”. Include your name, the phone number or email used for the purchase, the payment date, and the payment or order reference if available.

These details help us locate and verify the payment. Never send your card PIN, password, one-time verification code, or full card details.

03What happens next

After verifying the payment and your request date, Sutra will arrange the full refund and confirm it by email. The time for the money to appear depends on the bank or payment provider; we will share available processing information with you.

04Scope and your rights

This policy applies to payments made to Sutra for its services. This public website does not collect payments. If you believe you have been charged incorrectly, contact us with the transaction details.

The 14-day promise does not limit any refund or other rights you may have under applicable law. Contact us for questions about a payment or a request outside this window.